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FAQ
Do you have questions about how to use a product, are you unsure which product is right for you, are you unsure which products are compatible with each other or do you not know which equipment you should use for cleaning, disinfection or care? No problem, we are happy to answer your questions here! Write to us at contact@interpul-leida.com
To get started, read the answers to frequently asked questions.
PRODUCTS
Are Interpul-Leida products vegan?
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Yes, our recipes are free from animal-derived ingredients .
Have Interpul-Leida products been tested on animals?
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Animal welfare is very important to us. Therefore, our products are not only free of animal ingredients, but are also not tested on animals. We firmly reject animal testing and have never conducted or commissioned animal testing.
Does Interpul-Leida use microplastics in its components?
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No, all our components are free of microplastics . The entire range unfolds its full cleaning effect while protecting water without microplastics (primary microplastics). Microplastics should not be confused with synthetic polymers. The latter are water-soluble substances that are absorbed by the sewage treatment plant and therefore pose no risk to bodies of water. There is still no purely plant-based alternative to these synthetic polymers.
SHIPPING
How long are the delivery times?
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Delivery times are approximately 2-3 working days for Italy and 2-5 working days for other European countries.
USE OF PRODUCTS
Which products are suitable for limescale removal?
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Use Sanizid, Rapol or Decalcifier to remove limescale.
What products should I use to remove fat?
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You can remove grease using Thermosol Extrem , Universal Cleaner , Special Oven , Multipurpose Soap or Unifix .
What product can I use to clean carpets and upholstered furniture?
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You can clean carpets and upholstered furniture with Biosan , Universal Cleaner or Unifix.
Which product is suitable for eliminating odors?
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To eliminate odors, use Airfresher or Aktiv-Oil Deodorant.
I have mold in my bathroom. What product can I use to remove it?
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You can remove mold with Antimuffa. Note: if the grout material has discolored, is dirty or contains mold over the years, it can no longer be cleaned with detergents.
Do you also have a product that removes stubborn dirt from your hands?
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Yes, use our Hand Wash Paste. It not only removes dirt, but also makes your hands soft and look well-groomed.
What products can we safely use to protect ourselves from bacteria, germs and viruses (like Coronavirus)?
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Anti-Bact+, Bacty-Stop, Bacty-Fix and Formula Pro+ protect safely against bacteria, germs and viruses.
Limescale residues cause stains on stainless steel. What can I do?
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Apply Sanizid, let it act briefly, rinse it off and you're done. Use it two to three times a year.
ACCESSORIES
For what purposes can I use the brush?
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Use the brush to clean and remove stains on carpets, upholstered furniture or leather sofas/armchairs. Even porous surfaces can be cleaned without problems with the brush.
The brush is dripping. What can I do?
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Either the dilution is wrong (too much water and not enough detergent) or you have shaken it too little. Add more detergent and/or shake the brush vertically for at least 30 seconds. If you have any further questions, please do not hesitate to contact us.
MISCELLANEOUS
Who can I contact if I have questions?
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We are happy to help you. Call us at +39 0431 437302 or send us an email to contact@interpul-leida.com. Alternatively, you can also leave us a message via our contact page. Our experts are happy to take care of your request and try to help you as quickly as possible or answer your questions. If you cannot reach us right away, please leave us a message. We will call you back as soon as possible.